How Do I Speak To A Human At Hermes?

Who is responsible if a parcel goes missing?

Responsibility for following up a lost mail item/parcel and entitlement to possible compensation, rests with the sender.

Sometimes, after a ‘missed delivery’ a postal operator will leave a notification card.

If the item is not found, the postal operator considers it a lost item..

How much does it cost to ring Hermes?

Calls to the 0330 333 6556 number cost the same as ringing as other 01 or 02 numbers around the UK. This means from landlines this will cost around 12p a minute plus access charge. If you ring from mobile calls can cost more but there may be inclusive minutes to cover the cost of the call.

How do I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

Can Hermes pick up my parcel?

You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Why wont my Hermes collect parcels?

Hermes collect until 8pm, so if it is before then your parcel may still be collected. … If you do not wish to wait, you can drop your parcel off at your nearest Hermes ParcelShop. If your collection has failed on three consecutive occasions, get in contact with us.

Is Hermes Parcel Return free?

If your return is free, you can take your item to any ParcelShop with a Print In-store device without booking online first. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.

Does Hermes work on Sunday?

Our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday. Hermes’ Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. …

Can you actually speak to someone at Hermes?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

How do I speak to someone at Hermes UK?

Hermes Customer Telephone is 0330 333 6556 .

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Please note that to be eligible for a refund you must:Be the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

How do I know when my Hermes parcel will be collected?

You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays. Don’t forget, you can also use any one of our ParcelShops to drop off your parcel at a time to suit you.

What happens if Hermes lost my parcel?

We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.

Who is the CEO of Hermes UK?

Martijn de LangeMartijn de Lange, CEO at Hermes UK, said: “Over the last few months our business has grown beyond what any of us could have predicted or planned.

How do you use Hermes?

Sending your parcels with Hermes is QUICK and EASY.Fill in the basics. … Choose your delivery service. … Fill in your parcel details. … Let us know where it’s going. … Pay and print your parcel.